Build Value Now

Now is the time to build extra value into the services that we provide. In L.A., politicians are calling Fire Department overtime a "racket". I have known City Manager's, Attorney's and consultants to call the fire department a "racket" during financially tough times. This usually leads to a labor - management hate fest played out in the local media.Take attention away from this negative labeling and provide added value service during this period of added scrutiny. Anticipate problems like your expenses being micromanaged and explain anything that you might think needs explained.By delivering WOW customer service everyday, the public will be more apt to back us up when the services that we provide (that have a have a high value) are labeled by politicians as a racket.